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Transportation Dispatcher/Router

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Administrative Support
📅
21002403 Requisition #

Thank you for your interest in Waste Management. In response to COVID-19, we will be conducting our review process through creative solutions. Your patience and flexibility is appreciated as our process may involve virtual solutions and take longer than normal. Interview process and timing may be delayed and will vary by site.

 

Why work for Waste Management? 

STABILITY.  GREAT PAY.  ADVANCEMENT

 

Are you looking to build your career?  Apply today to join the Waste Management family. As a Dispatcher, you’ll be supporting our drivers, route managers and customers daily. 

Why should you apply? We invest in you!

  • Competitive Pay
  • Industry-leading health insurance
  • Paid vacation after 90 days
  • 401(K) with Company Match
  • Employee Stock Purchase Program
  • Employee Discount programs
  • An opportunity to work with an empowering workforce and career advancement

 About the Job

As a Dispatcher you will communicate back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handle incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Use Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites in which the dispatcher is responsible.

******Updated Hours: 10:30am - 7pm*******/Currently a remote position

What Does It Take to Be a Dispatcher?

Below are the minimum qualifications to be a fit for this job.

  • High School diploma or GED
  • Six (6) months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills.
  • Computer skills with ability to handle multiple programs and systems
  • Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices
  • Must have the desire and ability to learn Waste Management proprietary software applications

Job Fundamentals

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  • Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
  • Works with sites and the service department to optimize routes based on needs of the customer.
  • Determines the daily level of driver staffing to provide best mix of responsiveness and productivity
  • Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
  • Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
  • Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
  • Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
  • Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field

Work Environment / Physical Demands

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
  • Required to exert physical effort in handling objects less than 30 pounds occasionally;
  • Normal setting for this job is: office/remote.

About our Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

 

If this sounds like the opportunity that you have been looking for, "Apply” today!

 

About WM

Waste Management (WM) is the leading provider of comprehensive waste and environmental services in North America. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

 

Equal Opportunity Employer: Minority/Female/Disability/Veteran

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