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Systems Management Engineer

21008369 Requisition #

Equal Opportunity Employer: Minority/Female/Disability/Veteran


Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength.  WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.


To enable our business to expand our lead in a market increasingly enhanced by technology, Waste Management is undertaking a substantial technology transformation. We are seeking talented Digital professionals to join the Waste Management team who are motivated to help us transform the way we design, build and use technology. With your skills and experience, we look for you to combine your technical expertise with industry best practices in an effort to align information technology solutions with Waste Management business strategy.


I. Job Summary

This position designs, deploys, configures and maintains systems management solutions used for monitoring, automation and IT service management. This position will utilize these tools to automate the execution of routine jobs, detect errors in infrastructure and applications, enable alerting, and generate notifications to ensure appropriate IT support staff are engaged when applications and services require intervention, and document and manage the incidents, changes and requests required to support and maintain infrastructure and applications.


II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily.  Other minor duties may be assigned and may vary by location.

  • Architecture, design, installation, configuration and administration of software tools for systems management, workload automation and IT service management.

  • Interaction with other IT staff, designing and delivering solutions to meet customer needs.

  • Frequent interaction with production assurance, change management, platform support teams and application support teams.

  • Configuration and maintenance of Remedy applications and workflows.

  • Design, implementation and support of interfaces among the supported tools. Assist in design and implementation of service management processes as they relate to IT service management tools or the monitoring/systems management tools.

  • Integration of the tools and processes into external environments when appropriate.

  • Assist in diagnosis and resolution of incidents in the IT infrastructure.

  • Ensure compliance with all relevant audit and IT security requirements as they relate to monitoring/systems management or IT service management

  • Participation in project planning and execution.


III. Supervisory Responsibilities

Coach and mentor less experienced analysts and act as team leader on projects.


IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.


A. Education and Experience

  • Education: Bachelor’s Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.



BA in Management Information Systems (MIS) or Computer Science

Team player, highly motivated, strong support skills

Good communication skills (verbal and written)

Innovation mindset

7-10 years in the Technology field


B. Certificates, Licenses, Registrations or Other Requirements

  • ITIL Foundations Certification-v3 preferred


C. Other Knowledge, Skills or Abilities Required


Required Skills:

Proficient in the administration of at least one the following Event Management tools: BigPanda, Moogsoft, HP BSM or HP OpsBridge – the preference is BigPanda.

Proficient in the administration of one of the following Network Monitoring solutions: Entuity, SolarWinds, HP NNMi, NetScout, ExtraHop or ThousandEyes – the preference is Entuity

Proficient in the administration of AppDynamics: 

Application Performance Management (APM)

Real user monitoring (RUM)

SAS synthetics and/or Private Agent synthetics

DB monitoring

OS monitoring

Mobile monitoring

Cloud monitoring

Excellent system troubleshooting skills

Additional Preferred Skills:

Proficient in the administration of one of the following CMDB solutions:

HP UCMDB, HP ServiceNow, Remedy Atrium CMDB

Proficient in the administration of one of the following Notification Solutions:

Xmatters, PagerDuty, Everbridge – the preference is Xmatters

Experience with synthetic end user monitoring/scripting

Experience with AWS, Azure and or Google Cloud

Scripting experience (Perl, Python, Selenium Webdriver Python, VB, … )

Experience / Knowledge working with REST API Integrations


V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting and/or landfill/outdoor.


At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.  As well as a Stock Purchase Plan, Company match on 401K, and more!  Our employees also receive Paid Vacation, Holidays, and Personal Days.  Please note that benefits may vary by site.


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