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India Deputy Manager - SFDC

21007206 Requisition #
Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

Recognized across the organization for functional expertise. Delivers technical expertise in design, development, coding, testing, and debugging new software or significant enhancements to existing software. Demonstrates broad knowledge of highly complex business processes and capabilities. Conducts highly complex business process analysis, needs assessments, and leads/participates in design sessions with Architects in order to align information technology solutions with business initiatives. Undertakes highly complex projects requiring additional specialized technical expertise in software design and testing.

II. Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.

  • Deliver multiple, complex end-to-end solutions.
  • To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.


  • To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other minor duties may be assigned
  • Experience in salesforce Lightning components, Aura framework.
  • Good understanding of Salesforce Service Cloud features.


  • In depth understanding of SFDC Profiles/Roles and Sharing Rules, Validation Rules, Tasks, Workflow rules and Triggers, etc.
  • Meet with functional consultants to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment.
  • Perform configuration and customization of the Salesforce.com platform.
  • Participate in efforts to develop and execute testing, training and documentation.
  • Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform.
  • Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.
  • Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.
  • GIT hub,ANTS,Jira knowledge.
  • Some knowledge of automation and CI/CD work experience
  • Create, maintain and manage project plans inclusive of communication matrix, responsibility matrix, schedule, and report any risks to management throughout the course of the project.
  • Participate in a small, experienced, energetic team on a rapid, agile development schedule
  • Contributes to the strategic vision and integrates a broad range of ideas regarding applications and software development.

III. Supervisory Responsibilities


  • This job includes supervisory responsibilities for up to 15-20 technical developers.
  • Will coach and mentor less-experienced analysts and act as team leader on highly complicated systems projects

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

  • Education: Bachelor's Degree in Computer Science, MIS, or similar area of study.
  • Experience: Eight (10) years of previous experience required with a minimum of three (6) years in SFDC Development.

B. Certificates, Licenses, Registrations or Other Requirements

  • Salesforce Certifications

C. Other Knowledge, Skills or Abilities Required


Technically advanced or in-depth knowledge or skills in one or more of the following required:
  • Hands on experience in writing highly complex code.
  • Ability to perform code reviews.
  • Knowledge of software methodologies.
  • Ability to learn new and emerging technologies.
  • Ability to lead a group to consensus, solve problems, and accomplish tasks.
  • Ability to mentor and train less knowledgeable peers and individuals.
  • Excellent interpersonal and communication skills (both written and verbal).
  • Ability to multitask, meet deadlines, and work in a fast-paced environment.
  • Ability to adapt to change.
  • Demonstrate flexibility and a willingness to undertake a wide variety of challenging tasks.
  • General business knowledge and concepts.

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