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India Analyst II, App Support

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Human Resources
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21020401 Requisition #

I.  Job Summary

This intermediate level position is part of a team responsible for the configuration and support of software applications (e.g. ERP Oracle Cloud, Blackline, OneStream, etc.) through strong business partnership, quality insights and exceptional customer service.  As part of the Finance Support team, this role provides basic technical and analytical support delivering Finance processes. He/she will need to challenge existing solutions and lead the team in enhancing systems with an emphasis on user experience, simplification, automation, performance, and standardization.  With experienced team members, may provide input for delivering Finance processes.     

 

II.  Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.

 

  • Monitors Finance systems, open cases and reviews current processes to troubleshoot application related issues and answers system related questions
  • Responsible for supporting releases, upgrades, patches, and configuration across the assigned ERP Oracle Cloud module(s)/Finance application(s) including Lease Accelerator, OneStream, Hyperion, Blackline, Concur, Coupa, Kyriba, OneSource
  • Seeks development on the job and through more formal training.  Performs analysis and documents current and new processes to take advantage of technology
  • Makes required configuration changes according to documented requirements.  Advises on impacts to current configuration and downstream applications.  Maintains foundational workforce structures, data fields and processes
  • Analyzes impact of configuration of tables, data fields, foundational structures and processes on downstream systems and integrations
  • Ensures data integrity and governance by supporting data imports and extracts and validating accuracy through reporting and queries. Supports integrations/file transfers
  • With guidance, analyzes new software application products or new modules in existing applications
  • Provides day to day support and maintenance for system(s), preparation for releases, upgrades and/or patches.  Executes testing, reporting and analysis of changes.  Monitors open tickets/vendor escalations for progress
  • Executes unit, integration and acceptance testing.   Working with the functional team, provides screen shots and system steps for testing and change management
  • May be responsible for configuring and delivering basic reports and queries utilizing delivered software.   Follows established data governance
  • Documents all configuration
  • Collaborate with HCM support team to manage ERP Oracle Cloud releases
  • Act as subject matter experts and as Finance functional owners for the system.  Keep up to date on application functionality, training and releases
  • Assist (after initial Tier 0/1 attempt) in resolving User “How To” questions and help to create relevant job aids/learning/communications
  • Identify business requirements and map them to the system functionality
  • Support the standardization of Finance policies, practices and processes creating a shared vision across SMEs.
  • Hands on configuration of application(s), and supporting releases, patches, upgrades and/or enhancements

 

III.  Supervisory Responsibilities

No supervisory duties.

 

IV.  Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

 

A.  Education and Experience

 

Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 3 years of relevant work experience.

 

Experience: Five (5) years previous experience (in addition to education requirement)

 

 

B.  Certificates, Licenses, Registrations or Other Requirements

 

None required

 

 

C. Other Knowledge, Skills or Abilities Required

  • Finance Technology support experience:  Track record of administrative, upgrading and enhancing financial solutions.  The successful candidate will have experience across several technologies including – ERP Oracle cloud, Lease Accelerator, OneStream, Hyperion, Blackline, Concur, Coupa, Kyriba, OneSource.
  • ‘Can do’ & ‘imagine if’ mindset: A proactive, can-do mindset that enables independent definition and pursuit of opportunity, combined with a creative ‘what if’ persona that pushes the candidate to think out-of-the-box and venture into unproven territory.
  • Collaboration: Ability to partner with stakeholders (e.g. Digital, Finance, People, Area) and other functions for the success of the Company and project focusing on the greater good of the Company, its employees and customers.
  • Communication: Strong oral and written communication skills, with a proven ability to synthesize and tailor complex material into simple and easily digestible content by experts and non-experts alike, including Corporate and Area stakeholders, and potentially the Senior Leadership Team.  
  • Innovative:  Ability to think big and innovative and drive change across the enterprise.
  • Fact and data-driven approach: Track record of relying on facts and data to drive action, as opposed to over-relying on instinct, gut feel, experience or opinion.  The successful candidate will have a track record of frequently using data, absent of sampling bias, to overcome confirmation bias thereby ensuring the right decision is ultimately made even where counter intuitive.

V.  Work Environment

 

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;
  • Required to exert physical effort in handling objects less than 30 pounds rarely;
  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
  • Normal setting for this job is: office setting.
  • Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.)  May need to attend afterhours calls with the offshore team.

Analyst II, Application Support                                                    3

 

 

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