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Customer Service Rep, Inside Sales

Customer Support/Client Service Support
21002560 Requisition #

Apply Today!

Thank you for your interest in Waste Management. In response to COVID-19, we will be conducting our review process through creative solutions. Your patience and flexibility is appreciated as our process may involve virtual solutions and take longer than normal. Interview process and timing may be delayed and will vary by site.





Equal Opportunity Employer: Minority/Female/Disability/Veteran



We are looking for people who are committed to our mission of putting the customer first, always. Having a positive attitude, friendly voice and ownership of customer issues are all critical to delivering on this goal.

The Opportunity: As an Inside Commercial Representative (ICR), you’ll be responsible for taking a high volume of inbound calls, assisting current customers and closing new customer sales. You’ll be the customers’ primary contact, maintaining a strong customer relationship and handling service requests while earning monthly monetary incentives for closing new business.

To ensure we are able to handle our customers’ needs, our employees must be punctual, dependable and reliable.
Our representatives don’t work late night shifts and have limited weekend hours.

The Requirements:

  • Excellent verbal, written and keyboarding skills
  • Proficient with Microsoft Office programs (Outlook, Word, Excel)
  • High school diploma or GED
  • Ability to complete a mandatory 6-week paid training
  • Two (2) or more years of customer service or call center environment experience

The Location: 5701 S, Eastern, Ave. STE 300. Commerce, CA
The hours: The Center is open Monday to Friday from 7:00 am to 5:00 pm, and Rotating 1/2 day Saturdays You will have a steady, full-time schedule that falls within those hours.  


Our employees benefit from an extensive paid training program to learn policies and procedures, and receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers. This position is a stepping stone for taking your career to the next level.

We’ll provide you with a competitive salary and a top-notch customizable benefits package, including Medical, Dental, Vision, Life Insurance and Short- and Long-Term Disability, as well as paid time off. You can participate in our Employee Stock Purchase Program, a fantastic company match on 401K (no vesting period), and more!


If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference. Please click "Apply".

About Waste Management: Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

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