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Collections Clerk, Corporate Commercial Collections

21001207 Requisition #

Thank you for your interest in Waste Management. In response to COVID-19, we will be conducting our review process through creative solutions. Your patience and flexibility is appreciated as our process may involve virtual solutions and take longer than normal. Interview process and timing may be delayed and will vary by site.


Commercial Collections Clerk

Houston, TX

MS Excel VLOOKUP and Pivot Table Experience Preferred

Equal Opportunity Employer: Minority/Female/Disability/Veteran


Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength.  WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.


I. Job Summary

Perform collection activity for assigned WMRA Commercial Accounts.

Works effectively with Billing, Cash Applications, Account Managers and Customers to resolve or update on Collection efforts/status.

Provide excellent customer service to both internal and external clients. 


II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other minor duties may be assigned. 

  • Analyze and reconcile commercial accounts monthly and resolve any outstanding issues
  • Manage and execute commercial accounts collection process as approved by management including making phone calls or emailing customers
  • Escalate unresolved issues to team leads or collections supervisor as needed
  • Reports monthly to collections manager outstanding collection accounts and issues
  • Maintain detailed customer information on delinquent accounts including contact information
  • Meet or exceed objectives and collection goals
  • Analyze and maintain unapplied cash with cash applications
  • Conduct customer research for unresolved accounts
  • Prepare and send aging reports to commercial customers monthly
  • Maintains print-outs related to accounts receivable.
  • Must be able to thrive in a fast-paced corporate environment
  • Advanced MS Excel experience with the ability to  toggle within multiple spreadsheets, and utilize VLOOKUP pivot tables
  • Organization skills – must be able to prioritize accounts and tasks
  • Self-starter – must be able to work through their accounts with little to no supervision
  • Availability – Must be available 8-5 M-F  

III. Supervisory Responsibilities

This job has no supervisory duties.


IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.


A. Education and Experience

  • Education: High school diploma or GED (accredited).
  • Experience: No previous work experience required (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

  • None required.

C. Other Knowledge, Skills or Abilities Required

  • None required.


V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting and/or landfill/outdoor.


At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.  As well as a Stock Purchase Plan, Company match on 401K, and more!  Our employees also receive Paid Vacation, Holidays, and Personal Days.  Please note that benefits may vary by site.


If this sounds like the opportunity that you have been looking for, please click "Apply.”









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